/* Help Desk · sistema visual
   Concepto: banca privada. Tinta azul-grafito para navegación y acciones principales,
   grises fríos para superficies y un dorado champaña reservado para la marca y detalles. */
:root {
  --bg: #f3f5f8;
  --surface: #ffffff;
  --surface-2: #f8f9fb;
  --surface-3: #eef1f5;
  --line: #e2e6ec;
  --line-strong: #cbd2dc;
  --fg: #0f1a2a;
  --fg-2: #3a4657;
  --muted: #6a7586;
  --ink: #0d1626;
  --ink-2: #172338;
  --ink-3: #22314a;
  --ink-fg: #aab5c6;
  --btn: #0f1a2a;
  --btn-hover: #24324a;
  --btn-fg: #ffffff;
  --gold: #a7844a;
  --gold-2: #c8a76b;
  --gold-soft: #f6f0e5;
  --ok: #11785a;
  --ok-soft: #e2f3ec;
  --warn: #a96500;
  --warn-soft: #fcf0dc;
  --bad: #c0392f;
  --bad-soft: #fbe8e6;
  /* Niveles de riesgo del ticket: crítico, alto, medio, bajo */
  --risk-crit: #c0392f;
  --risk-high: #d4600d;
  --risk-med: #9a7400;
  --risk-low: #11785a;
  --info: #2c5ea6;
  --info-soft: #e6edf8;
  --violet: #6a4fbd;
  --violet-soft: #efebfa;
  --focus: rgba(44, 94, 166, .28);
  --shadow-sm: 0 1px 2px rgba(15, 26, 42, .06);
  --shadow: 0 1px 2px rgba(15, 26, 42, .05), 0 6px 20px rgba(15, 26, 42, .06);
  --shadow-lg: 0 20px 50px rgba(15, 26, 42, .18);
  --radius: 12px;
  --radius-sm: 8px;
  --font: "IBM Plex Sans", "Segoe UI", system-ui, -apple-system, sans-serif;
  --mono: "IBM Plex Mono", ui-monospace, "SFMono-Regular", Menlo, monospace;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --bg: #0a0f18; --surface: #101826; --surface-2: #131d2d; --surface-3: #192538; --line: #222f44; --line-strong: #31415b;
    --fg: #e5eaf1; --fg-2: #bcc6d4; --muted: #8592a6;
    --ink: #070b13; --ink-2: #0f1726; --ink-3: #18243a; --ink-fg: #96a3b8;
    --btn: #e5eaf1; --btn-hover: #ffffff; --btn-fg: #0d1626;
    --gold: #c8a76b; --gold-2: #dcc08b; --gold-soft: #2a2416;
    --ok: #4cc497; --ok-soft: #10291f; --warn: #e6a64a; --warn-soft: #2e2311; --bad: #ef7a6e; --bad-soft: #321615;
    --risk-crit: #ef7a6e; --risk-high: #f59a52; --risk-med: #e7c74e; --risk-low: #4cc497;
    --info: #7ea8e6; --info-soft: #14233a; --violet: #a993f0; --violet-soft: #221b3a; --focus: rgba(126, 168, 230, .35);
    --shadow-sm: 0 1px 2px rgba(0, 0, 0, .4); --shadow: 0 1px 2px rgba(0, 0, 0, .4); --shadow-lg: 0 20px 50px rgba(0, 0, 0, .55);
    color-scheme: dark;
  }
}
:root[data-theme="dark"] {
  --bg: #0a0f18; --surface: #101826; --surface-2: #131d2d; --surface-3: #192538; --line: #222f44; --line-strong: #31415b;
  --fg: #e5eaf1; --fg-2: #bcc6d4; --muted: #8592a6;
  --ink: #070b13; --ink-2: #0f1726; --ink-3: #18243a; --ink-fg: #96a3b8;
  --btn: #e5eaf1; --btn-hover: #ffffff; --btn-fg: #0d1626;
  --gold: #c8a76b; --gold-2: #dcc08b; --gold-soft: #2a2416;
  --ok: #4cc497; --ok-soft: #10291f; --warn: #e6a64a; --warn-soft: #2e2311; --bad: #ef7a6e; --bad-soft: #321615;
  --risk-crit: #ef7a6e; --risk-high: #f59a52; --risk-med: #e7c74e; --risk-low: #4cc497;
  --info: #7ea8e6; --info-soft: #14233a; --violet: #a993f0; --violet-soft: #221b3a; --focus: rgba(126, 168, 230, .35);
  --shadow-sm: 0 1px 2px rgba(0, 0, 0, .4); --shadow: 0 1px 2px rgba(0, 0, 0, .4); --shadow-lg: 0 20px 50px rgba(0, 0, 0, .55);
  color-scheme: dark;
}

* { box-sizing: border-box; }
html, body { height: 100%; }
/* Alto de la barra de la demo: todas las vistas ocupan el resto de la pantalla */
:root { --bar-h: 40px; --vh: 100vh; }
@supports (height: 100dvh) { :root { --vh: 100dvh; } }
html { -webkit-text-size-adjust: 100%; }
img { max-width: 100%; }
body { margin: 0; background: var(--bg); color: var(--fg); font: 14px/1.5 var(--font); -webkit-font-smoothing: antialiased; }
h1, h2, h3, h4 { margin: 0; line-height: 1.25; font-weight: 600; text-wrap: balance; letter-spacing: -.01em; }
p { margin: 0; }
a { color: var(--info); }
button, input, select, textarea { font: inherit; color: inherit; }
button { cursor: pointer; }
:focus-visible { outline: 2px solid var(--info); outline-offset: 2px; }
[hidden] { display: none !important; }
.mono { font-family: var(--mono); font-size: .92em; letter-spacing: -.01em; }
.num { font-variant-numeric: tabular-nums; }
.muted { color: var(--muted); }
.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
@media (prefers-reduced-motion: reduce) { *, *::before, *::after { transition: none !important; animation: none !important; } }
@keyframes fade-up { from { opacity: .3; transform: translateY(6px); } to { opacity: 1; transform: none; } }
@keyframes pulse { 0%, 100% { opacity: 1; } 50% { opacity: .35; } }
@keyframes flash { from { background: var(--gold-soft); } to { background: transparent; } }

/* ---------- Iconos ---------- */
.icon { width: 18px; height: 18px; flex: none; stroke: currentColor; fill: none; stroke-width: 1.7; stroke-linecap: round; stroke-linejoin: round; }
.icon.sm { width: 15px; height: 15px; }
.icon.lg { width: 22px; height: 22px; }

/* ---------- Marca ---------- */
.logo { display: inline-flex; align-items: center; gap: 10px; font-weight: 700; letter-spacing: .02em; }
.logo-mark .icon { width: 62%; height: 62%; }
.logo-mark { width: 30px; height: 30px; border-radius: 8px; display: grid; place-items: center; background: linear-gradient(145deg, var(--gold-2), var(--gold)); color: #1a1408; font-weight: 700; font-size: 13px; letter-spacing: 0; box-shadow: inset 0 0 0 1px rgba(255,255,255,.25); }
.logo b { font-weight: 700; }
.logo small { display: block; font-size: 11px; font-weight: 500; letter-spacing: .04em; opacity: .7; }

/* ---------- Botones ---------- */
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; height: 38px; padding: 0 16px; border-radius: var(--radius-sm); border: 1px solid var(--line-strong); background: var(--surface); color: var(--fg); font-weight: 500; text-decoration: none; white-space: nowrap; transition: background .15s, border-color .15s, color .15s, box-shadow .15s; }
.btn:hover { background: var(--surface-3); }
.btn.primary { background: var(--btn); border-color: var(--btn); color: var(--btn-fg); }
.btn.primary:hover { background: var(--btn-hover); border-color: var(--btn-hover); }
.btn.gold { background: var(--gold); border-color: var(--gold); color: #fff; }
.btn.gold:hover { filter: brightness(1.06); }
.btn.danger { color: var(--bad); }
.btn.danger.solid { background: var(--bad); border-color: var(--bad); color: #fff; }
.btn.danger.solid:hover { filter: brightness(1.08); background: var(--bad); }
.btn.ghost { border-color: transparent; background: transparent; }
.btn.ghost:hover { background: var(--surface-3); }
.btn.sm { height: 32px; padding: 0 12px; font-size: 13px; }
.btn.xs { height: 26px; padding: 0 9px; font-size: 12px; border-radius: 6px; }
.btn.block { width: 100%; }
.btn.icon-only { width: 38px; padding: 0; }
.btn.sm.icon-only { width: 32px; }
.btn:disabled { opacity: .45; cursor: not-allowed; }
.btn .kbd { margin-left: 4px; }
.link { background: none; border: 0; padding: 0; color: var(--info); font-weight: 500; }
.link:hover { text-decoration: underline; }
.kbd { display: inline-grid; place-items: center; min-width: 20px; height: 20px; padding: 0 5px; border-radius: 5px; border: 1px solid var(--line-strong); border-bottom-width: 2px; font: 500 11px var(--mono); color: var(--muted); background: var(--surface); }

/* ---------- Formularios ---------- */
.field { display: grid; gap: 6px; min-width: 0; }
.field > label, .label { font-size: 13px; font-weight: 500; color: var(--fg-2); }
.hint { font-size: 12px; color: var(--muted); }
.input { width: 100%; min-width: 0; box-sizing: border-box; height: 40px; padding: 0 12px; border-radius: var(--radius-sm); border: 1px solid var(--line-strong); background: var(--surface); transition: border-color .15s, box-shadow .15s; }
textarea.input { height: auto; min-height: 110px; padding: 10px 12px; resize: vertical; line-height: 1.5; }
select.input { padding-right: 32px; appearance: none; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%236a7586' stroke-width='2'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 12px center; }
.input:hover { border-color: var(--muted); }
.input:focus { outline: none; border-color: var(--info); box-shadow: 0 0 0 3px var(--focus); }
.input.invalid { border-color: var(--bad); }
.input.sm { height: 32px; font-size: 13px; }
.error { color: var(--bad); font-size: 13px; display: flex; gap: 6px; align-items: center; }
.check { display: flex; gap: 10px; align-items: flex-start; font-size: 13px; color: var(--fg-2); }
.check input { width: 16px; height: 16px; margin-top: 2px; accent-color: var(--btn); }
.switch { display: inline-block; vertical-align: middle; position: relative; width: 36px; height: 20px; flex: none; }
.switch input { position: absolute; inset: 0; opacity: 0; margin: 0; cursor: pointer; z-index: 1; }
.switch span { position: absolute; inset: 0; border-radius: 999px; background: var(--line-strong); transition: background .15s; }
.switch span::after { content: ""; position: absolute; top: 2px; left: 2px; width: 16px; height: 16px; border-radius: 50%; background: #fff; box-shadow: var(--shadow-sm); transition: transform .15s; }
.switch input:checked + span { background: var(--ok); }
.switch input:checked + span::after { transform: translateX(16px); }
.switch input:focus-visible + span { outline: 2px solid var(--info); outline-offset: 2px; }
.switch input:disabled + span { opacity: .5; }

/* ---------- Etiquetas y estados ---------- */
.badge { display: inline-flex; align-items: center; gap: 6px; height: 22px; padding: 0 8px; border-radius: 6px; font-size: 12px; font-weight: 500; white-space: nowrap; background: var(--surface-3); color: var(--fg-2); }
.badge.dot::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.badge.new { background: var(--info-soft); color: var(--info); }
.badge.assigned { background: var(--violet-soft); color: var(--violet); }
.badge.in_progress { background: var(--warn-soft); color: var(--warn); }
.badge.on_hold { background: var(--surface-3); color: var(--muted); }
.badge.resolved { background: var(--ok-soft); color: var(--ok); }
.badge.closed { background: var(--surface-3); color: var(--muted); }
.badge.ok { background: var(--ok-soft); color: var(--ok); }
.badge.warn { background: var(--warn-soft); color: var(--warn); }
.badge.bad { background: var(--bad-soft); color: var(--bad); }
.badge.info { background: var(--info-soft); color: var(--info); }
.badge.gold { background: var(--gold-soft); color: var(--gold); }
.badge.violet { background: var(--violet-soft); color: var(--violet); }
.badge.outline { background: transparent; border: 1px solid var(--line-strong); }
.prio { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 600; font-family: var(--mono); }
.prio i { width: 8px; height: 8px; border-radius: 2px; background: var(--line-strong); }
.prio.P1 { color: var(--bad); } .prio.P1 i { background: var(--bad); }
.prio.P2 { color: var(--warn); } .prio.P2 i { background: var(--warn); }
.prio.P3 { color: var(--info); } .prio.P3 i { background: var(--info); }
.prio.P4 { color: var(--muted); } .prio.P4 i { background: var(--muted); }
@media (hover: none) and (pointer: coarse) { .hide-touch { display: none !important; } }
@media (max-width: 560px) { .hide-xs { display: none !important; } }
.avatar { flex: none; display: inline-grid; place-items: center; width: 34px; height: 34px; border-radius: 50%; background: var(--surface-3); color: var(--fg-2); font-weight: 600; font-size: 12px; position: relative; }
.avatar.xs { width: 22px; height: 22px; font-size: 10px; }
.avatar.sm { width: 28px; height: 28px; font-size: 11px; }
.avatar.lg { width: 48px; height: 48px; font-size: 16px; }
.avatar.xl { width: 88px; height: 88px; font-size: 28px; }
.avatar img { width: 100%; height: 100%; border-radius: 50%; object-fit: cover; display: block; }
.avatar.photo { background: var(--surface-3); }
.avatar.more { background: var(--surface-3); color: var(--muted); font-size: 11px; }
.avatar.ink { background: var(--ink-3); color: #fff; }
.avatar.gold { background: var(--gold-soft); color: var(--gold); }
.avatar .presence { position: absolute; right: -1px; bottom: -1px; width: 10px; height: 10px; border-radius: 50%; border: 2px solid var(--surface); background: var(--muted); }
.presence.online { background: var(--ok) !important; }
.presence.away { background: var(--warn) !important; }

/* ---------- Superficies ---------- */
.card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); }
.card.shadow { box-shadow: var(--shadow); }
.pad { padding: 20px; }
.eyebrow { font-size: 11px; font-weight: 600; letter-spacing: .08em; text-transform: uppercase; color: var(--muted); }
.divider { height: 1px; background: var(--line); border: 0; margin: 0; }

/* ---------- Modal, popover, toast ---------- */
.overlay { position: fixed; inset: 0; z-index: 80; display: grid; place-items: center; padding: 16px; background: rgba(8, 12, 20, .5); backdrop-filter: blur(2px); animation: fade-up .15s ease; }
.modal { width: 100%; max-width: 460px; max-height: calc(100vh - 32px); overflow: auto; background: var(--surface); border: 1px solid var(--line); border-radius: 14px; box-shadow: var(--shadow-lg); }
.modal.wide { max-width: 620px; }
.modal-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 12px; padding: 18px 20px 4px; }
.modal-head h3 { font-size: 16px; }
.modal-head p { color: var(--muted); font-size: 13px; margin-top: 2px; }
.modal-body { padding: 14px 20px; display: grid; gap: 14px; container-type: inline-size; }
/* Dos campos de fecha lado a lado; si no caben completos (cada uno pide ~241px) van uno debajo del otro */
.dt-row { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
@container (max-width: 500px) { .dt-row { grid-template-columns: minmax(0, 1fr); } }
.modal-foot { padding: 12px 20px 18px; display: flex; justify-content: flex-end; gap: 8px; border-top: 1px solid var(--line); margin-top: 4px; }
.pop { position: fixed; z-index: 90; min-width: 220px; max-width: calc(100vw - 24px); background: var(--surface); border: 1px solid var(--line); border-radius: 10px; box-shadow: var(--shadow-lg); padding: 6px; animation: fade-up .12s ease; }
.pop-title { padding: 8px 10px 6px; font-size: 11px; font-weight: 600; letter-spacing: .06em; text-transform: uppercase; color: var(--muted); }
.pop-note { margin: 4px 0 0; padding: 8px 10px 4px; border-top: 1px solid var(--line); font-size: 12px; color: var(--muted); }
.pop-item { display: flex; align-items: center; gap: 10px; width: 100%; padding: 8px 10px; border: 0; border-radius: 7px; background: none; text-align: left; font-size: 13px; color: var(--fg); }
.pop-item:hover, .pop-item.on { background: var(--surface-3); }
.pop-item small { color: var(--muted); margin-left: auto; }
/* Tooltip de [data-tip] (js/ui.js) */
.tip { position: fixed; z-index: 120; max-width: 260px; padding: 6px 9px; border-radius: 7px; background: var(--fg); color: var(--bg); font-size: 12px; line-height: 1.35; box-shadow: var(--shadow); pointer-events: none; animation: fade-up .12s ease; }
.pop-sep { height: 1px; background: var(--line); margin: 6px 0; }
.toasts { position: fixed; right: 16px; bottom: calc(16px + env(safe-area-inset-bottom, 0px)); z-index: 100; display: grid; gap: 8px; width: min(380px, calc(100vw - 32px)); }
.toast { display: flex; gap: 12px; align-items: flex-start; padding: 12px 14px; border-radius: 10px; background: var(--ink-2); color: #e9eef5; box-shadow: var(--shadow-lg); font-size: 13px; animation: fade-up .2s ease; border: 1px solid var(--ink-3); }
.toast .icon { color: var(--gold-2); margin-top: 1px; }
.toast b { display: block; font-weight: 600; }
.toast span { color: #aab5c6; }
.toast button { margin-left: auto; background: none; border: 0; color: var(--gold-2); font-weight: 600; font-size: 13px; padding: 0; }
.toast.bad .icon { color: #ff8a80; }
.sim { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; color: var(--muted); }
.code-box { display: flex; align-items: center; gap: 10px; padding: 10px 12px; border-radius: 8px; border: 1px dashed var(--gold); background: var(--gold-soft); font-size: 13px; }
.code-box b { font: 600 17px var(--mono); letter-spacing: .25em; color: var(--fg); }
.code-box .btn { margin-left: auto; }
.otp { display: flex; gap: 8px; }
.otp input { width: 100%; max-width: 48px; height: 52px; text-align: center; font: 600 20px var(--mono); border-radius: 8px; border: 1px solid var(--line-strong); background: var(--surface); }
.otp input:focus { outline: none; border-color: var(--info); box-shadow: 0 0 0 3px var(--focus); }

/* ---------- Barra de la demo ---------- */
.demo-bar { position: relative; z-index: 30; display: flex; align-items: center; gap: 14px; height: var(--bar-h); padding: 0 16px; padding-left: max(16px, env(safe-area-inset-left)); padding-right: max(16px, env(safe-area-inset-right)); background: var(--ink); color: var(--ink-fg); font-size: 13px; border-bottom: 1px solid var(--ink-3); white-space: nowrap; }
.demo-bar .tag { display: inline-flex; gap: 6px; align-items: center; color: var(--gold-2); font-weight: 600; font-size: 11px; letter-spacing: .08em; text-transform: uppercase; flex: none; }
.demo-bar nav { display: flex; gap: 2px; min-width: 0; overflow-x: auto; scrollbar-width: none; }
.demo-bar nav::-webkit-scrollbar { display: none; }
.demo-bar nav a { color: var(--ink-fg); text-decoration: none; padding: 4px 10px; border-radius: 6px; flex: none; }
.demo-bar nav a:hover { color: #fff; background: var(--ink-3); }
.demo-bar nav a.active { color: #fff; background: var(--ink-3); }
.demo-bar .short { display: none; }
@media (max-width: 640px) {
  .demo-bar { gap: 8px; padding-left: max(12px, env(safe-area-inset-left)); padding-right: max(12px, env(safe-area-inset-right)); }
  .demo-bar .long { display: none; }
  .demo-bar .short { display: inline; }
  .demo-bar nav a { padding: 4px 8px; }
}

/* Modales como hoja inferior en teléfonos */
@media (max-width: 560px) {
  .overlay { place-items: end center; padding: 0; }
  .modal, .modal.wide { max-width: none; max-height: calc(var(--vh) - 24px); border-radius: 16px 16px 0 0; border-bottom: 0; padding-bottom: env(safe-area-inset-bottom); }
  .modal-head { padding: 16px 16px 4px; }
  .modal-body { padding: 12px 16px; }
  .modal-foot { padding: 12px 16px 16px; }
  .modal-foot .btn { flex: 1; }
  .palette { margin-top: 0 !important; align-self: start; border-radius: 0 0 14px 14px; }
  .palette .foot { display: none !important; }
  .toasts { left: 12px; right: 12px; width: auto; bottom: calc(12px + env(safe-area-inset-bottom, 0px)); }
  .otp { gap: 6px; }
  .otp input { height: 48px; }
  .code-box { flex-wrap: wrap; }
}